Privacy policy
Here's what data we collect, why, and how we handle it.
What data do we collect?
We collect the details you submit through the quote form, contact form, or Telegram assistant: name, phone number, email address, address, window dimensions, preferred times, and notes. For Telegram we also store account identifiers, display name, timestamps, message counts, and lead status.
What do we use this data for?
We only use your data to prepare a price estimate, call you back, and arrange the installation of your screens.
Where is your data stored?
Lead details are sent to our business mailbox. Telegram usage metadata is stored in a protected monitoring database. Telegram conversation content can be stored temporarily on the isolated chatbot server.
Who processes the data?
Our hosting, email, database, Telegram, chatbot, and AI model providers process data needed to run the service. Telegram conversations are sent to the AI model provider so the assistant can answer and prepare your request.
How long do we keep it?
Chatbot conversation files are removed after 30 days and Telegram monitoring metadata after 90 days. Lead emails are kept only while needed for the quote, installation, customer service, and applicable legal obligations.
Requesting deletion
Want us to delete your data? Send us an email. We will remove data we control unless we must keep it for a legal obligation. Telegram and other providers may keep data under their own policies.